SHIPPING

Shipping

We are a very small team and usually dispatch orders between 1-2 business days from the time of order. 

All domestic orders over $250AUD are eligible for free shipping.

Please note, during sale periods our shipping times may be longer than usual due to a high volume of orders and a tiny team!

Domestic shipping

All domestic orders are shipped via Australia Post’s Parcel Post (2-5 business days) unless Express Service is selected. 

International shipping

We ship to the USA, Canada, New Zealand, Europe and Asia via DHL. As we are a small business, we ship our international once a week on Thursdays. Please note, depending on your country of origin, duties or taxes may apply to your order and aren’t included in the shipping cost. These charges must be paid by the recipient of the parcel. 

Please check with your local customs office to get an idea of duties and taxes that may apply. Customs policies and import duties vary between countries. Unfortunately, we have no control over these charges.

Click and Collect

While we do not have a shopfront, we offer Click and Collect from our studio in Fitzroy North during the following hours:

Monday 9-3pm

Tuesday 9-3pm

Thursday 9-3pm

Please reach out if you need to make another time and we will try our best to accomodate you. Click and Collect is not available on public holidays.

Split packages

Please note, if you have ordered a poster plus another item from the general store, these may be sent in separate packages. If this is the case, you will receive two tracking numbers for each parcel. Please keep in mind that each parcel may arrive at different times depending on how they are processed by Australia Post.

Postage Prices

Australia Wide - $10 Standard (Plates - $20)

Delayed shipping

If your order is delayed, please check the tracking number provided by the courier for updates. Unfortunately, we cannot take responsibility for shipping delays that are out of our control. 

Damaged items

Our artwork and products are packaged carefully for shipping, however accidents occasionally happen!

If your parcel arrives damaged, please contact us at hello@foodforeveryone.com.au and include photos of the damage to the packaging and the artwork or product.

What type of payment do you accept?

We accept Visa, MasterCard, Food For Everyone Gift Cards, PayPal & AfterPay payments.

All product prices and payments made on this site are in Australian Dollar Currency ($AUD).

Exchanges & Returns

Can I return my order?

We want you to be completely satisfied with your purchases; if for any reason you change your mind, we are happy to refund all full-priced items for both domestic and international orders.

Please note, we are only able to cover the cost postage on returns if your order is faulty. We do not cover the cost of postage on returns due to change-of-heart or dissatisfaction. We aren’t able to accept returns made during any sale periods or promotions. 

To be eligible for a refund, returns must be received by Food For Everyone within 14 working days from delivery.

How do I make a return?

The items must be returned in their original condition and in their original packaging. We reserve the right to refuse any returns that do not fulfil these criteria. 

Please contact hello@foodforeveryone.com.au with your order number and relevant information. Please allow up to 24 working hours for us to review your order. Once approved by us, send the order back to the address we supply you with; please do not post your parcel before you receive approval on the return.

Please note, local post services can take 5–7 business days to return your parcel. At that point of processing we will confirm its arrival, and your refund, exchange or store credit will be applied. 

Can I exchange my poster for another?

We want you to love your poster, so if you aren’t entirely satisfied we are happy to exchange the poster for another design. Please follow our returns instructions and then place a new order with your desired poster. As soon as we receive your return, you will be refunded and receive confirmation,

Please note, returns and exchanges are made at your risk and own expense, we do not cover shipping costs in these instances. We can exchange full-price items, but aren’t able to process exchanges made during any sale or promotions. 

Can I add products to my existing order?

Due to the volume of orders, additions cannot be made to existing orders. Please place an additional order to secure your desired purchase.

I entered the wrong address on my order. Can I change it?

Email us immediately at hello@foodforeveryone.com.au and we can amend it if the order hasn’t yet been shipped. If the order has already been processed, unfortunately it is out of our control.

Privacy

Food For Everyone respects your personal information and only uses such information to provide you with the best customer service possible. We do not share your personal information with any third party. We may use your email address to send our email newsletters or other announcements regarding promotions and new products. Should you wish to no longer receive these communications please unsubscribe using the link in one of our email communications or contact us directly. If you wish to update your details in our database email us at hello@foodforeveryone.com.au

For security reasons we will never store your credit card information. We process all orders via Shopify Payments, whose secure server and encryption technology goes above and beyond security industry standards. 

Questions

Email us at hello@foodforeveryone.com.au - we would love to hear from you!