Frequently Asked Questions

Frequently Asked Questions

 

We recommend framing your poster soon after purchase (we can help with that in the studio!).

Avoid displaying your art in direct sunlight or damp areas.

Handle gently and keep your hands clean and dry.

If you’re note framing it right away, keep it stored in its packaging. 

 

Our frames are crafted for easy assembly and long-lasting display.

  • Clean gently with a soft, dry cloth — no harsh cleaners.
  • Keep away from moisture and heat sources.
  • For our perspex plexiglass, use a microfibre cloth to avoid scratches.
 

We pack and ship orders twice a week - Mondays and Thursdays.

We’re a small, hands-on team that packs every order with care and a little extra love. Please allow 1–2 business days for us to prepare your items before they’re shipped.

Once your order’s on its way, delivery times will depend on your location and chosen shipping method. You’ll receive a confirmation email with tracking details as soon as it leaves our studio.

SALE PERIOD: We can be very busy during sales and we’re so grateful for your support! With lots of orders and a tiny team, things can take a little longer. Please allow up to 1–2 weeks for dispatch during this sale period. We promise it’s worth the wait.

 

Sent via Australia Post (2–5 business days) or Express (1–3 days).

SALE Note: With lots of orders and a tiny team, please allow up to 1–2 weeks for dispatch during this sale period. We promise it’s worth the wait.

 

We ship weekly to Canada, New Zealand, Europe and Asia. Customs fees and duties vary by country and are the customer’s responsibility.

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SALE Note: With lots of orders and a tiny team, please allow up to 1–2 weeks for dispatch during this sale period. We promise it’s worth the wait.

 

We do not offer a click & collect service at the moment.

 

We want you to love your purchase! Full-priced items can be returned within 14 days of delivery for a refund or exchange.

Items need to come back in their original condition and packaging.

Sale items can't be returned or exchanged unless they're faulty, or a return is required under Australian Consumer Law.

SECONDS Sale items are sold as-is, with known imperfections. They're final sale and can't be returned, exchanged or refunded unless required under Australian Consumer Law.

We only cover return postage for faulty items.

Gift cards can't be returned or redeemed for cash.

To start a return, email hello@foodforeveryone.com.au with your order number and we'll guide you from there. We run Food For Everyone from home, so we'll send you the return address once your return is approved. Please don't post anything back before then.

Sale Terms (optional, as a new FAQ item in the Shipping & Returns category)

  • Sale prices are for a limited time and while stocks last.
  • Gift cards are excluded from sale discounts.
  • Discount codes and other offers can't be used with sale prices.
  • Gifts with purchase are while stocks last, one per order, and can't be chosen or swapped. If you return part of an order and it drops below the gift threshold, please send the gift back too, or we may deduct its value from your refund.
  • We may change or end a promotion at any time.
 

These things happen! If your order arrives damaged, please email us photos of the packaging and product at hello@foodforeveryone.com.au — we’ll make it right.

 

We accept Visa, Mastercard, PayPal, Afterpay and Food For Everyone Gift Cards. All prices are in AUD.